Return Policy

At ZARNORIX, your satisfaction matters. This Return Policy explains your rights, eligibility criteria, and the steps required to request a return or refund for purchases made through zarnorix.it.com.

1. Refund Eligibility

To qualify for a refund, items must meet the following conditions:

  • Item must be unused, unworn, and in original condition.
  • All original packaging, accessories, manuals, and labels must be included.
  • Proof of purchase (order confirmation or receipt) is required.
  • The request must be submitted within the stated return window.

2. Time Limits

Customers may request a return within 14 calendar days from the date of delivery. After this period, we are unable to offer a refund or exchange unless required by applicable consumer protection laws.

3. How to Request a Return

To initiate a return:

  1. Email our customer support team with your order number and reason for return.
  2. Wait for confirmation and return authorization instructions.
  3. Ship the item back using the provided return details.

Unauthorized returns may not be accepted or processed.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding approval. If approved, refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.

5. Exceptions & Non-Returnable Items

  • Items damaged due to misuse or improper handling.
  • Products returned without original packaging or proof of purchase.
  • Personalized or custom-made products.
  • Items marked as final sale at the time of purchase.

ZARNORIX reserves the right to decline returns that do not meet our policy conditions.

6. Customer Service

For all return inquiries, please contact our support team:

ZARNORIX Customer Care
Website: zarnorix.it.com
Email: [email protected]
Response Time: Within 24–48 business hours

Contact Support